They need to have more organization and pre prepare items for the people who are paying money to rent necessary items for their moves. There should be more access to the store when calling about the reservation for pick up, because no one answered the phone. The car was the incorrect size when I arrived for pick up and no items that I requested were provided— nor was I informed about it not being available upon pick up.
Camila A
Smoke Kingz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Katy, TX 77449
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Owners Drive truck after checked in and charged me for the miles they drove the truck
KAYLA JFirst of all the office stinks and reps are not friendly.
Edgardo RQuick in and out
Johnny JI ordered furniture pads and dolly. Upon pick up they were not in the truck. I had to delay my moving time due to going 20 minutes away to pick up the equipment. I was told I would receive a refund for the equipment but then had to pay at the equipment pick up where the employee was rude and basically said it was my fault since I did not call to confirm my equipment would be in the truck although I made a reservation a week in advance.
Tammy W