The location and personnel were very nice and very helpful. The truck did need a minor sweeping of the back and the low air pressure light was on for the tires and that is the only reason I listed a "no" for the equipment being clean and well maintained. I did the electronic check in and return. The check in was a challenge as the system did not provide a code for the padlock box. This is when I went inside and interacted with personnel at the Ice Box. They were very polite, professional, and helpful, leading to an above average rating and they would be close to excellent overall. The return process was seamless however, definite issues on the charges as my credit card has three different authorizations currently, with different amounts and timing on when posted. I did the return electronically and this was a long process. Am waiting to see what the final charges are when posted to my credit card to see if there is a need to dispute the activity.
Jonathan R
Ice Box
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Keller, TX 76248
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Customer Reviews
- 4.0 Average Customer Rating
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Easy pickup and friendly staff!! Thank you!!
BRIGHID GOwner/staff was in site so we didn’t have to use share app. Easy process.
Eric RProprietor was by himself concerned about his store when he was waiting on me.. Too many distractions.
Annie WEverything was fine but this is The second time this month I rented from U-Haul and I did not receive a receipt on November 7 and I’m still waiting for a receipt from November 22 that is what would make me change To a different company I need to have my receipts
gary D