Moving Truck Rental in Kelowna, BC at Pandosy Food Basket

Never did walk around inspection, charged safe driver fee but I never requested on reservation, told me it would be $115 and I asked how could that be when I refilled the gas, only went 18 miles and returned vehicle on time clean. Said oh, how about $71. I feel he was trying to rip me off if I said nothing.

The guy who served me didn't run through or sign any documents, just gave me the keys. He input the input the wrong fuel amount on the piece of paper, then when I returned an hour later with the same amount of fuel he tried to claim it was a lot higher than it was, then he charged me for the $15 insurance when he didn't ask if I wanted it. He then argued that everyone takes it. He put up a fuss about refunding me the money when I clearly said I didn't want it on my online application for it. Would not recommend anyone go here.

Tell customers the the full cost and stop advertising 20 bucks. You Guy are a rip off.

Prepare for customer better so they arent waiting an hour inside a cornerstore

No mention of $15 insurance fee until pickup even after asking for the cost before hiring. Price quoted was also $0.69 while I had to pay at $0.89

The people I rented my uhaul from tried scamming me for the km’s I used. Worst service I have ever used and the people at Kelowna food basket are a bunch of crooks!

Absolutely horrible experience! Was quoted 19.95 plus mileage and they tried to charge me over $150. Employee didn't explain anything about the process to me in advance, took a cash deposit and then refused to return in as he couldn't figure out how to refund me the remaining balance. All this for a 2 hour rental, might as well have thrown the money away. Never again.

These guys were untrained and ill equipped. I was there for 3/4 hour while the guy tried to figure out the contract on the phone with his boss. I had to leave to get my helper as this was taking so long. I was not asked about the $15 insurence charge and got no paperwork to take on the job with me. The guy took a photo of the instruments for gas and odometer readings as did I. When I returned the truck the boss was there as well. I presented him with mt photo of the final reading and he worked out the bill. He charged me almost $40 too much and wouldn't budge on the bill even though I pointed out his miistakes on the milage charges. I just recieved 2 reciepts via e-mail. One was the store's original, the second an adjusted one crediting me $38. Guess I'll see what happens when I return tomorrow with the revised reciept and try to claim my $38. These were good guys who just didn't know what they were doing

You guys need to know what u are doing, staff needs to be trained

Arrived @ pick up location & internet was not working so they could not add a driver or make changes that I needed. Staff at the location wanted to take pictures of my credit card and my husband's driver license to email to someone else to make the changes - I refused. I used my cell phone to make one of the changes I wanted and then just took the truck they gave me. When I returned the truck, the staff member didn't go over the truck with me regarding damage / fuel amounts because he said he couldn't leave the store. I had filled the gas tank to the 1/2 level mark, but when I rec'd the final invoice - they noted only 1/4 tank of gas in the truck which wasn't true.

Very friendly and very helpful!

My boyfriend and I are first time movers, and went into this experience completely excited. When he went to pick up the 15 foot moving truck that we had reserved (and had confirmation of reserving), they instead have us a 10 foot. They charged us for a 15 foot, but have us a 10 foot. Two of the three moving equipment items also weren't given to us. While we weren't charged for the two missing items, it almost ruined our move. The floor of the truck wasn't very clean. Very poor experience and would not recommend this location as the staff clearly aren't very good at processing U-Haul orders and reservations. Though I'm sure it's a wonderful corner grocery store.

It wasn't very clean inside the truck. Cup holders had dirt in them. Also when I returned the truck they automatically had charged the insurance. They said it was automatic but I've rented before and it's optional.

More locations available in town like this one.

This location is so easy to access. The gentleman who assisted me was very nice and helpful. I will definitely return to this location should I require this service in the future. Thank you.

The location is based out of a variety store in a rough neighborhood. There is no UHAUL sign to know where it is. The employee had no idea how to process it, it took 45 minutes. There was no supplies to buy either and there was only one truck available.

It took an hour for the customer service agent to fill out the form and authorize payment. During the process, he phoned a third party and gave ALL my personal info including drivers license number, address, and credit card information without identifying who he was providing the information to or why. When I brought up my concern about what he was doing, potential identity theft/credit card fraud, he addressed the concerns minimally. I don't believe Pandosy food basket should be a U-Haul location.

Check in process was very poor. Even with online check-in there was a huge wait at pickup because no one knew how to process the transaction. Also, nothing was mentioned that there would be a $30 charge for filling up so the total cost was more expensive than planned. Overall, will not be picking up at Pandosy Food Basket again.