The man at the front looked homeless with rips in his shirt and just very unprofessional, he charged me for 3 days way more miles then I initially needed I got the truck on the 19th left that same day from Arizona to California and the next day on the 20th around 8am I turned in the truck and I was not given my money back for the mileage I didn’t use and the extra days I didn’t use, and I was told I wouldn’t receive any of that money back due to it being a package deal I paid for when i just wanted the one way from AZ to CA but I felt I was overcharged and not listened to as I paid for something I didn’t need or ask for so I’d like to get part of my money back for the days and mileage I didn’t use not use and the “security deposit” I had to pay so if anything happens to the tuck they can fix it but nothing happened to the truck so why is it I can’t even get my security deposit back nether this is my first time ever moving and getting a U-Haul by myself and this is just crazy I feel I was scammed and that guy pocketed my money or something whatever it is I am very upset with my experience and hope I may be able to regain what I was overcharged.
ALEJANDRO C
Graves RT 66 Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingman, AZ 86401
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Customer Reviews
- 4.5 Average Customer Rating
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Not change drop off locations. After reservations have been made
Gregory HGreat location, super nice folks and plenty of room to park our drop off! Thanks!!
CHAD DCheck-in area had car parked in it so truck drop off could have been a little easier, otherwise all went well
LEONARD HNothing
Michael D