I recently rented a 26-foot truck from this U-Haul location and had an excellent experience. The staff was friendly, welcoming, and very professional — they walked me through all the details of the vehicle before I left, making sure I was completely comfortable with how everything worked. The truck was clean, well-maintained, and ready on time, which made the whole process smooth and stress-free. From pickup to drop-off, everything went exactly as expected. I truly appreciate their great customer service and would definitely rent from this location again. Very helpful
JURABEK O
AK&J Electric LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, TN 37763
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great place and wonderful service.
Benny AWe highly recommend them for your next move. We rented a truck for 10 hrs, due to some weather issue we had to extend it. We called the location on late Saturday, he answered the call and extended it to 24 hrs without any extra charge. Wonderful customer support. We loved it!!
paul wI rented a Trailer from that location. The individual working there was very nice and helpful. I definitely recommend them to others.
Jeffrey SThe site was supposed to be open, but was not. We did the entire check in process online, including uploading the driver's liscense, etc to save time when we picked up the truck on site. However, when we got there we had to download the app. Took forever due to poor cell service in the area, then had to re-do everything we had already done online. In addition we had to add a 3rd cell number of a person for a "reference" so that someone could call this person and "vouch" for us. So imagine this - two 59 year old adults sitting in their car on a rainy Sunday morning calling their 23 year old son asking him to "ok" them to rent a UHaul. Seriously. Can't make this up. While we were tediously doing this all on a cell phone with poor service a random person showed up and removed a truck. He stopped by our car and asked what we were doing. He was a dealer for a site a mile or so away picking up a truck. He called the owner of that site, who then called us and gave some excuse for why the site was not staffed. He did not explain why he himself did not get out of bed to come to work that day. He did, however help us get out of the torment of the horrible app and "allowed" us to rent the truck we had already (we thought) rented online, and without calling our 23 year old son to vouch for us. Suggestions for improvement - don't offer online check in options if you don't plan to honor or use them; don't post hours that you don't intend to staff; if you have a call out get out of bed yourself and staff the site; don't require adults to have their children approve their ability to rent a Uhaul; don't require check in using a dysfunctional app.
Kevin C