Truck was dirty. Had to sweep and vacuum before loading. They didn’t have my furniture dolly. Made us wait an hour for the them to verify my reservation, locate the truck, move the truck, empty the truck which had a couple dozen cases of empty beer bottles along with wooden skids, and poorly clean the truck from snow.
Cody N
Sadaqat Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kitchener, ON N2M1N2
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Customer Reviews
- 2.5 Average Customer Rating
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Very good service
BINIAM OMy receipt say ~60 but you have taken more than 100 from my credit card
Cristhiam TActually have the equipment ready for the time we book it for. If I asked weeks ago to pickup the truck at 8 am I shouldn’t have to wait till 9:45am to get it
Roshan MMy pick up location was changed from London to Tillsonburg less than 24 hours before my pick up time and when I called uhaul helpline hoping to get some extra miles added because the new pick up is 74 kms away from where I live, the first representative was straight rude and did not want to listen however the next representative was empathetic but not very helpful either. When we pay $250 for just one day I expect the service to be better and customers to be valued.
PALLAVI D