The representative took a long time to help us get the keys, the back of the truck was open and wet when we arrived, and the moving pads and dolly weren’t there when we picked up the truck and we couldn’t pick up alternatives. This made our move very challenging. I was charged full price for everything and haven’t received my refund for the pads, dolly, and a credit of $50 for the inconvenience. I was disappointed with U-Haul as a service.
Kevin F
Sadaqat Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kitchener, ON N2M1N2
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Customer Reviews
- 2.0 Average Customer Rating
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Truck was dirty. Had to sweep and vacuum before loading. They didn’t have my furniture dolly. Made us wait an hour for the them to verify my reservation, locate the truck, move the truck, empty the truck which had a couple dozen cases of empty beer bottles along with wooden skids, and poorly clean the truck from snow.
Cody NVery good service
BINIAM OMy receipt say ~60 but you have taken more than 100 from my credit card
Cristhiam TActually have the equipment ready for the time we book it for. If I asked weeks ago to pickup the truck at 8 am I shouldn’t have to wait till 9:45am to get it
Roshan M