For one the person that rented us the U-Haul was very incompetent about her job. We had a total of 5 calls and not only had I already drove almost an hour, she had assured me I could have rented what I needed, made it a big deal over a rental that she was not sure if it would even work. Her immediate job, didn’t seem to care. Than she over charged me after on the phone she agreed on a price. Worst location and service!!! When we came to drop off the dolly, no one was around to make sure it got checked it. There were a few gentleman with U-Haul shirts but they all said it was not their job to check in the items that came in! All in all, what incompetent employees, shitty service!
Jose S
Hickory Landscape Materials
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Knightstown, IN 46148
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This is not my job to tell someone how to run a business properly. Well, make sure the equipment is in working order.. I left out to load a vehicle on trailer and a tire was flat. Then, a strap was mounted incorrectly and needs to be disassembled. Because of the twist it would unbind itself and rub the trailers inner fender as well. Not to mention had to drive 30 minutes out of the way because the local uhaul only rented to locals and then….pay almost $200 for a car dolley!! I paid less to use an enclosed trailer from Nash like for days.
Chris IThese guys went above and beyond with our rental. Upon pickup we were having an issue with the lights on the trailer - they were willing and eager to help resolve it. Then when my wife went to return the trailer, they backed it up for her. She had gotten a flat along the way and they even put the spare on for her, no questions asked. We truly have never experienced such quality service when renting a U-Haul and are excited to use this location again in the future.
Caleb CJust getting started with the Uhaul location but very pleasant and eager to help and learn
Ronn P