We didn’t have the best experience with our U-Haul rental. We originally reserved a 10-foot truck, which was the appropriate size for our move, but when we arrived, we were told they had run out and were given a much larger truck instead. It was completely oversized for what we needed and made the drive unnecessarily stressful. We also ordered two dollies but only received one, which made the moving process more difficult than it needed to be. Lastly, we specifically chose a location that advertised 24/7 pickup, and we even received confirmation the day before that everything was set up for self-service. But when we arrived early in the morning, the system told us we needed assistance from a staff member, and we had to wait around until 7 a.m. for someone to show up. Overall, it felt disorganized and inconvenient.
DOUGLAS B
Ians Market #31
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Knoxville, TN 37918
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The “staff” here said they were too busy to check in the vehicle when I dropped it off around mid day on Wednesday and said they might not even check it in until the next day!
ROBERT CThe process was clear and easy.
DOUGLAS RHad to drive 20 min up road from planned area to pick up Then I returned it called. It wasn’t checked in til next day at drop off location
JASON SMuddy and dark. I’m glad this was the drop off location and not the pick up location. Please drop off during the day as the lighting was minimal.
AMANDA S