Just dropped it off, didn't go inside or anything. BUT - UHaul itself? They messed up my contract, I tried calling three times and I was on hold for over an hour once and over 35 minutes the other two times. Something happened with their online computer system or app or something and they cancelled my contract and then had to re-issue it. The UHAUL company itself I found to be EXTREMELY unprofessional.Charlotte C.
Moving Truck Rental in La Grande, OR at Rock And Sons Rentals LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in La Grande, OR 97850
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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These guys are great! They took care of me when UHAUL DID NOT!Lonnie S.
Only needed a truck to move appliances. They upgraded the truck to the next highest to insure I would have a ramp, but charged the same price. No frills, just a uhaul place.kelley D.
My mom passed last week and my husband and I needed to rent a small truck or tiny trailer to move her things from Oregon to Virginia. U-Haul is so frustrating. We could obtain NO information on availability. It also looked as if you only do round trips. I don't want to drive back across the country. Ridiculous.Colleen L.
We dropped off the vehicle after hours. We found the app-based check-in process to be very easy. The you-tube video turtorial made it very easy.Todd T.
Rock and Sons went above and beyond what's expected from a rental location. I had an issue that nearly ruined my move and they were not only able to resolve my issue, but they were understanding, friendly, and did all they could to help me maintain my schedule. A truly professional and personable experience. For that I am, forever grateful and rate them as high as could possibly be rated. I would recommend them in a heart beat. Thanks Rock and Son's!!!Brent P.
This place doesn't look like much but the service makes up for its look. Ivan came running to my car every time I pull into the lot. Ivan was friendly, knowledgeable, and went out of his way to make sure I had everything I needed without up selling me or offering stuff I didn't need. After I left the lot Ivan and his partner contacted me only when needed but always when needed. I was never on hold and never had to navigate a phone tree. These guys ROCK!James H.
Keep up the excellent service!Edward A.
This will be my last time using Uhaul. Customer service is absolutely garbage. They never know what's going on or how to resolve anything. Called a month ago because I was supposed to get a $100 certificate. They said it would be paid back to me in a few business days. A month later still nothing. And now it just so happens they know nothing about it what so ever.Johnny K.
Nothing to improveJerry A.
Excellent customer service at Rock and Sons! The attendant was responsive, friendly and seemed interested in our best interest.Elizabeth Osier M.
Make sure employees are present during listed hours. Had to purchase the app because the online version would not verify my location.Gage P.
Service was awesome. Easy and quick pick and drop off.Brian M.
Everything went splendidly! Thank you IvanðŸ˜‰dON M.
Everything is finebilly joe H.
When I drop off from what email tell to drop off at and need more specific where place drop off and where to park if they close. That place which have no room for flat bed trailer park and there so many other cars and stuff in way which you can't park. I think better when you send email for where to drop off and I recommend to add map and blue print of place to drop off like add color to specific park atJeanna D.
Quick and easy rental, just what the doctor ordered!eric W.
The gentleman that helped me with the U-Haul kept cutting off everything I was trying to tell him and just said don't worry I'll handle it and then I watched him get in an argument with another customer returning his U-Haul rental was not very professional.Darren H.
Always friendly, and they want you to be happy with experiencelewis W.
Always vehicle in great shape and awesome customer service and timely service.Jasmin L.
Requested ride share and was told key would be in box, that was incorrect truck was not even at location, but check went quickly so in the end it was fine.james C.
Online app and pick-up was terrible. Couldn't change the pickup time, directions as to the truck were not accurate, opening the key lock was not clear. Took forever.Michael A.
Rock & Sons is always great to deal with.Dominic C.
These folks were amazing! Came out on a Friday night to give us a tow when our car broke down in an area out of cell service. Then directed us to a good hotel within walking distance for the night. Then hooked us up with a Uhaul truck and car dolly so we could return to Idaho. Their help made the situation not quite so bad. Thank you! ??Leroy B.
rock and son were friendly and helpful the inside of the truck was very clean i will be using them again very soonCheryl B.