I didn’t understand why the location on Vernon Rd. Lagrange Ga. Charge me $194 and the U-Haul website charged me $120 plus.
Travis S
Amoco Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Grange, GA 30240
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Customer Reviews
- 3.0 Average Customer Rating
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Good job by the single employee who was working the convenience store as well as handling my return.
norman wLet’s just start off by saying I should have read reviews . I went to get my U-Haul and upon getting it it wasn’t a full tank ! Then when I started to move the $15 dolly I paid for wasnt there so I called customer service and got a refund for $17 . Welles go by my card has been charged 4 time for 200 dollars . Apparently this location says I never returned a dolly that was never there to begin with . I tried calling location to get clarification and was sent to voicemail a plethora of times.
Niya aConvenience store operator could not speak English. When he finally understood I was there to pick up trailer, he pointed to it. When I asked if I didn't need to sign paperwork he said no, no...email, email. He did not help hook up trailer, inspect or help test lights. When I got home with the trailer a few minutes later, I had an email. I had previously received a $55 quote for my reservation, but received a $85 charge, $25 insurance which i did not want and a contract signed by someone other than me. I contacted customer service to express my concern about this location and falsification of contract.
David BThe person who served me was extremely rude, unhelpful to customers, and caused future customers to have a bad experience.
Fernando A