The attendant seemed the U-Haul side was secondary to their deli and convient store operation. Nobody came from behind the counter to assist with the trailer hitching to my vehicle, even thou there were two behind the counter, not to mention a few more employees working in an attached vehicle repair building. Attendant simply pointer the the trailer and said your all set. I asked “so I just hook it up myself and go?” He said “ yes your all set”. Emmidietly I seen there was no dolly crank so I waited a while for someone to come out.I tested the lift, it seemed a struggle but I was able to do it. The trailer performed well except for one side light that seemed to be off more than it was on. It just seemed odd I had to manually lift the trailer tong off the ground and no attendant made sure all was good before I left. I’m a 68 year old retired man with a few medical conditions. This experience made me feel U-Haul trailer rentals were for a younger group. This is why I would not recommend this location to persons of my age. I really don’t reply to these surveys but after returning the trailer to anouther location, it would seem the issue is just this location and not U-Haul as a whole.
Ron W
Marathon 1451 Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake PLacid, FL 33852
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Customer Reviews
- 4.0 Average Customer Rating
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Woman at pick up location was very nice and helpful
Dennis CTrailer was pushed against the fence. It took two people to lift it on to the hitch. This facility only had one person to attend the store gas pumps answer the phone. Trailer had a light issue and I was told take it or cancel we don't have anyone to fix it.
Guy CGreat experience. Very helpful!
Murray CThe lady attendant is always super nice 👍
ROBERT J