We were never told it would be close at 2:30, our return was at 4:00 PM. We had trouble with the apps not recognizing the location. We were charge extra for returning it late. We finally received the code at 3:23 PM. We had to make several calls but did get our late fee back.
LARRY W
Lake Wales Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Wales, FL 33853
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location isn't the problem. The process for making a reservation makes me want to rent from Penske or anyone else next time. I don't work for uhaul so as a customer I shouldn't have to take all the pictures before and after, send everything from facial recognition, a reference and such just to rent a vehicle. Especially as a return customer. It is extremely frustrating. I was able to reserve a truck for early pick up, only to have to wait about an hour waiting for the process to be completed. Totally ridiculous and a total waste of my time.
Charlie FTruck was clean and pickup was simple. Great experience!
James B⭐️⭐️⭐️⭐️⭐️
Yovanny ENo one was there we dropped it off at 3:17 PM put the key in the dropbox the door to the office was locked we had picked up the truck that morning and Clermont so we only had it for a couple hours
ERIC D