I stopped in the shop on 07/19/25 to reserve a truck for 07/20/25. The gentleman asked me what time was I planning to pick up the truck? I said at 9:00am and would probably be returning it around 7:00p. I picked up the truck @ 9:00a and I asked the gentleman what their hours of operation were for the day and he said they close at 11:00p. I felt I had plenty of time to get the truck back. I received a call from someone from u-haul asking when I was going to return the vehicle; they said it was to be returned by 1:30p there was a customer in the store waiting for the vehicle. I was a bit confused, why would anyone want to rent a u-haul for 4 hours? Luckily I was finished with the move by this time and said I could return the truck in about a half an hour. I was on my way back to drop off the truck and I received another call from u-haul and asked when I was returning the truck because there was another customer waiting for the truck. I told him I was stopping for gas and I should have it there in about 15 minutes. After I got the gas I went straight to the u-haul center which was only about 2 blocks from the gas station. I pulled into the parking lot and parked the truck, I went into the store and got processed and I told the gentleman why was I down to return the truck by 1:30 when I rented the vehicle for the day. He commenced to say that someone had reserved it for 1:30p. He asked me If I was finished with the truck, I said I am now and he told me to take the truck and finish because the customer had left and will be returning later to get the truck. I have never experienced anything like this in my entire life.
CARMEN S
Our Everest Grocery LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, PA 17603
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- 3.0 Average Customer Rating
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Extreme ease of access upon pickup, at an impossible-to-beat price. It would've been very helpful to know ahead of time about the lengthy drop-off process including all the photos, as doing so in the rain at night was challenging, I could've planned my timing better had I know I was going to have to do all this.
Jacob LPaid for blankets an half dozen at that and didn’t receive them, they charged us for a whole dozen and they charged us for coverage when we didn’t want it.
AMANDA ZTruck was full of trash. Wanted to rent a dolly and paid for one with my reservation. When I asked about the dolly at time of pick up I was then told they don’t have any extra equipment. I was told they would figure out how to reimburse me.
ROBERT QNo good services and no understanding people.
HIRAL P