Although the clerk at the gas station was helpful at the end, the whole process was lengthy and difficult. I don't think the process was clear to the clerk and he would not take the money for the rental. His answer was to contact Uhaul directly. I had to talk to the scheduler and she took the money over the phone. When I got to my destination the next day, I received a call and the person asked if I was cancelling the rental because I hadn't picked up the trailer. I had the trailer and uhaul didn't know I had it. The whole process was messed up. My biggest complaint was the clerk said he wouldn't connect the trailer to my car ! I talked him into it but he was very hesitant and made me feel like he didn't know how. It did happen but I afraid it wasn't correct. I must say in his defense he was always polite and nice to me.
Bethani B
BP Lanexa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lanexa, VA 23089
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Customer Reviews
- 3.0 Average Customer Rating
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New smaller location but helpful
DENNISJEFFREY BLocation is sketchy. They also didn’t check I’m ny trailer for 3 days. Causing confusion and concern that I may owe more.
Zachary FThe gas station tenants tried their best to help register for our rental, there were issues with the app, and when we called the local rep, they were not aware that there was a 10 foot truck on site, that we were physically looking at. The rep on the phone kept telling us, that there was not a 10 foot truck on site.
travis w