Good customer service.
ROSS L
LV Mailboxes Pack & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89102
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing needed to improve. The staff was helpful when I called with questions and changes needed for my reservation.
JAMES DHire more people to staff the 24/7 customer service line. I was stuck at this location for nearly an hour (in the Vegas heat – it was 95 degrees at 6 pm) trying to get the stupid u-haul app to register my location so I could pick up my truck. I downloaded the app at the pickup location because the link I was provided wasn't working, so the app was up to date. When I finally got through to someone who could help me, I then couldn't find the truck. I was in the area the app designated as the "truck staging area" and I searched all of the trucks I could find. None were the truck I was supposed to pick up. When I called back customer service, I was told that I was going to have to be put on hold again, which was frustrating. I was able to get someone on the line quicker than the first time, and while this was going on I did find the truck, inexplicably parked in front of the building and in such a way that it was not visible from the designated "truck staging area." This was all very stressful on top of an already stressful moving experience. I will not be using u-haul again.
EDWARD WThe attendant was very nice and helpful.
LISA GGreat staff. Easy process. Quality equipment.
Gabriel G