Arrived and was unable to access my vehicle. Took 30 minutes on the phone with somebody to do it manually. Something in their system wouldn't allow me to do it on my phone. Was supposed to have a appliance dolly but no dolly was in the truck. Had to drive back across town to a different U-Haul location to get the dolly. Then had to stop at a gas station to inflate the front right tire as it was low and a code on the dash. Alignment was off and kept pulling to the right. Location was easy to find but the whole pickup process was a nightmare.
Steven S
StorageOne Rentals Ann Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89149
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Location couldn't find my reservation to begin with. Then told me the van was at 1/4 gas when it was below E with the fuel light on. She wouldn't assist in any way. Terrible experience
JULIE MI would rate the location higher except when I arrived at the original location, and waited 10 minutes, it was identified the truck I had rented was not available and had been extended to the other renters without an update in the system. I then had to go to another location to get a truck (after calling my wide to come back to take me there) and while the pick-up site employees did a great job, only 5 of the 6 furniture blankets were availabl (the employees modified my contract but i had to use my own resources for other blankets).
FREDERIC PGreat customer service. Thank you for your help when my app. was not working correctly.
Sostena GEveryone was helpful, professional and friendly.
MICHAEL B