I used the online check that was supposed to get me in and out. when I got there, i found the truck , but the combination for the key lock didn't work and I was forced to stand in line. All in all a 10 minutes process took 40. really wasted my time. Also, I had ordered a dolly and there wasn't one in the truck, so I needed to go back in and get one.Michael R.
Moving Truck Rental in Laurel, MD at U-Haul of Laurel
Laurel, MD 20723
(NO CUSTOMER PARKING)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Laurel, MD 20723
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Suggest the customers to clean it up the cars before to drop it off I don't know if this is the store responsibility or costumers thanksJOSUE O.
Parking is a bit of a problem especially when they open in the morning. The staff is very helpful .TEOFILA G.
First time I rented a in closed trailer that rear right side tail lights did not work at all and before leaving the lot the employee said just when you pull out keep your light off so the uhaul cam doesn't see that the right side taillight doesn't worry it's the only one we have just don't drive at night and don't worry you will not get pulled over it has out of state tags. Second time was for a car dolly and a Shannon named guy helped me. But not really at all.... This guy had a terrible demeanor, provided me a dolly that the right side turn signal did not work and said it's probably my truck and we have been doing this for 20 years and we know what we are doing. I told him I know it's not my truck because I checked it before and have other trailers and they work fine. After they tested my connection and found nothing wrong with it. Then they found it's there extension wire part that is not working properly. They gave a dolly with ripped instructions on both wheel fenders and Shannon did not even go over how to use the straps or anything with the dolly with me. I would recommend this location due to my experience for myself but if you do use this place make sure not get any help from the guy name Shannon.FERNANDO P.
The lady at the service desk was great! The guy that helped me with hooking up the trailer was talking on his phone the entire time and then walked off. I had to follow him to ask if I was ok to leave with it, and he said yes. The guy that helped me return the trailer was great!Richard M.
Closed when truck was returnedMONTYFREOLO N.
Cargo van was not clean. It had trash in it and didn't appear to be sanitized. Staff said gas tank was 1/2 full when I rented it but it was below that mark. When I returned it, I made sure it was at half. The only reason I would recommend this location is because of the staff I experienced. Rodney TurnerRODNEY T.
I cannot rate and fill out this Survey until I am first emailed my "Paid-in-Full" Invoice to review my final charges. Thank you for your understanding.RYAN W.
Have vehicles available at the chosen location. I reserved a truck at a place 0.48 miles from my home but was then called and told I had to go to a location 8.6 miles away therefore causing me to pay for an additional 16 miles. It's a rip offKRISTIE K.
The location is shortstaffed, but the associates were very helpful and engaging.TAMAH K.
Friendly, helpful courteous and efficient. Always enjoy the experience and attention of you employees.Robert H.
Great experience. Would definitely rent from U-Haul again.RODERICK A.
Everyone very HelpfulTHOMAS F.
Absolutely fantastic, I didn't have to do a thing. Less than 10 mins I was finished!TUREKA R.
The manager is a bit abrasive, however upon return the other employees were excellent.Christopher M.
The young lady that assembled me was courteous and PATIENT instructing me how to navigate the site. Return of the vehicle was also easy. ThanksBETTYE Y.
The line was extremely slow and the store wasn't properly staffed.BRITTANIE M.
The Staff was very helpful and friendly. Being stuck and stressed our on the road with a disabled vehicle the staff made the day a lot more bearable.Peter U.
Nothing To implement everything was really good really good ðŸ‘HORACIO K.
Provide some customer parking, even if there's a fee for itALAN P.
I placed a reservation for a 5'x8' trailer well in advance of my pick up date. On the day of the pick up I was notified that my trailer could only be picked up at a location 45 miles away!!!! No locations closer to me had a trailer available...of any kind!!!EDMUNDO B.
Very pleased with all aspects of rental .STEPHEN J.
Location was VERY crowded with equipment. Difficult to maneuver. Individual who waited on me was helpful, pleasant and efficient.Joseph B.
Great costumer service.DOUGLAS S.
Their greeting made my day.DANIEL R.