Service was very slow. I had a pickup at 9, the man did not open the location on time. I had to knock for him ro open the door and then he took a very long time. Luckily we were first in line because after knocking for a while he opened up because there were 5-8 people waiting.
Emily W
Peak Business Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laurel, MD 20707
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Customer Reviews
- 3.0 Average Customer Rating
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The location where I picked up the vehicle was very unprofessional and not helpful at all. Their sign and the website said they close at 7pm. I got there at 6:40pm to pick up my 6:30pm reservation and the woman blatantly lied to my face saying we don't close @ 7pm we close at 6pm. I guess her husband rushed me inside because I had valid questions only to leave my registration and pick-up incomplete and just left saying we are closed and I have to go. They sped off and told me to call a 877 number which had a 45 min wait time. I didn't get my vehicle until 8:12pm. Totally unacceptable.
Richard KThe vehicle speedometer is not good and the vehicle consumed too much gas
BOLANLE GThe engine light was on .. I called to see if I can come get the truck early paid for an uber to get there and was told oh I have a smaller truck you can take.. no apologies!!!!
Shaketa RTruck had extensive mileage on it, requires maintenance and was beyond over priced for the service offered. Absolutely appalled to be paying more than $200 for a truck rental and the engine sounds like it could give out any moment.
Connor D