We arrived for our 9 AM pick up and the key was not in the box and getting a hold of somebody from the business and from U-Haul was near impossible. When we did get a hold of somebody from the business, they did come down and give us the key stating that their employee must have forgotten to put it in the box. When I did get in the truck, the check engine light was on and we flagged the employee down to tell him so and he said not to worry about it which did not make me feel great since I was driving the truck across state lines. Additionally, the furniture pads that I paid for were not in the back of the truck and when we told the employee that he said we had to drive down the street to the U-Haul business to pick them up ourselves, which I’ve never heard of before. The truck was parked next to another large truck and a van and getting it out of the very tight space was very very very difficult. Overall it was very very poor experience.
KYRA H
Loves Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawnside, NJ 08045
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Customer Reviews
- 3.5 Average Customer Rating
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Multiple trash items were left inside the truck ( food, napkins, drink cups) as well as almost no gas, just enough to make it to gas station down the street. Took about 30 min to get a code for the lock box sent which pushed our move time back significantly. The spot the uhaul was parked in was SO incredibly small took multiple tries to get the 26’ truck out.
CHRISTIAN SWhen I picked up the U-Haul there was multiple wooden pallets in the back of the truck that I had to remove and dispose of.
Andrew GWrong mileage overcharge , uhaul rep on site did not che k mileage or gas then charged me for more mikes and for gas I replaced
diana mNobody were there at location for assistance. App was complicated. Locker didn't work properly. .. we wasted around 50 minutes around (a whole hr paid) waiting on the truck.
Johanny B