On Weekends without a person to get the key from I lost over an hour trying to talk with a rep on how to get the key to the Truck to move. That was at 8AM in the morning on Sunday 8/18/2024. It took 30 minutes for someone to help and 45 minutes to go through how to get the key. Mt app did not have what it was to go through the procedure and in total I lost over an hour of paying time or moving time I needed. Then brought it back a day early because we had this set up for 2 days but was only needed for 1 and went through again another hour to take pictures and return the key. The truck was ok and clean with A/C working really well. Back of the truck was clean but the dolly I rented was not what was in the picture. With no strap to hold furniture. I paid 20 dollars for that. I didn't really get what I was paying for there. I'm happy in a way with moving but still these are some of the draw backs. Please look at this carefully and fix the problems. Thank you for the move.
Kenneth K
Powerhouse Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Lawrenceburg, TN 38464
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Customer Reviews
- 2.5 Average Customer Rating
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Unfortunately I was charged for a dolly but I never received one. My app needs some updating, the login process was incredibly difficult as my number was attached to my account yet I wasn’t being recognized as a number to the order. It was a difficult and frustrating experience. I hope to hopefully get some type of compensation for the dolly rental that I did not receive. Thankfully the truck itself was clean and I was able to get ahold of customer service after 25 minutes.
Rachel HThe location was not terrible but the service was pure garbage.
Ian BIt was entirely unclear how to get to the location. Signage to direct trucks between the storage units would be helpful. At night with a lot of trucks it was difficult to find the key drop box. There was a different mailbox on the storage units that could be mistaken for the dropbox. Signage or an alternate location for the key drop box would help. The "Rental Drop Off Location" / "...personnel helpful?" "Not Applicable" button does not work. Fix your web page please! Bottom line: Truck, pickup, drop off all good. Apps and web really stick. Get some IT help!!
Michael PAt the location I had to drop off at, I didn’t see an office no where that looked like they did U-Haul rentals. I saw U-Haul trucks sitting by storage buildings. I called another location that was open and they told me to just leave it there that it was no one there to talk to or go over anything with. And then when I had to do the online drop off it was a little confusing, so I had to get my daughter to do it for me, but other than that I had a great experience.
Jennifer M