The truck wreaked of cigarette smoke!!! Even after we left the windows cracked overnight it still smelled terrible. We have used this location a few times now and the rental process has been really easy. Nothing like the big box stores with tons of paperwork. The U-Haul app is great!
Lisa P
Big Lennys Storage & Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, TN 37087
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Big Lenny's is primarily a personal storage company that also rents U-Haul equipment. This is a natural partnership that makes perfect sense. The equipment was immaculate and perfectly organized. The counter clerk was friendly and helpful so I was in and out quickly. I returned the Truck after hours and the U-Haul application made that process extremely easy and straight forward. The only issue that I had with the automation was when I originally picked up the rental, I was sent a text message with a "check-out" request, but I did not see the message for awhile, so when I clicked on the link it had expired, with a message to call my reservation agent. I was already driving to the pickup destination at the time so i never completed whatever the text was requesting.
Jeff GReservation was not done correctly. Luckily I was on the phone with wonderful agent somewhere else and she was fantastic. Phone call lasted 51 minutes. The truck should have been a 10 ft truck for $19.95 and I was charged 29.95 for a bigger truck that I didn’t need because there was no key left for me in the box. Also I’m sure the bigger truck used more gas and cost me more to fill up. The back door was open and ramp not all the way in and locked. Very dissatisfied and not impressed.
ZACHARY MThis location was closed on Sunday so I can't speak about personnel, but the facility and lot were clean and online return was easy.
Charles BGreat towing trailer for the largest of covered trailers. Towed back to TX from TN, and had no issues. The trailer tracked straight and had balanced wheels, unlike others I have seen on the road. Super happy about the convenience and quality.
James B