Someone stole or lost the hand truck. I was charged $500 for it. I was charged for 24 blankets, when I rented 4. I was charged extra mileage because the storage space I rented already was locked. So at 9:00pm I had tr travel to another space and then back to Lenny’s again to turn in the truck. This caused extra mileage. The whole experience was horrible! No one answered the phone for 3 days. Couldn’t leave a message/mailbox full. I would never recommend this location. Very impolite and unhelpful when they finally answered the phone. Told me to call corporate, but wouldn’t provide their phone number.
Susan C
Big Lennys Storage & Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, TN 37087
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service. Hunter was excellent at meeting our needs. Would highly recommend this location.
DAVID LI ordered two dollies and moving blankets. None of which were in my truck but I paid for and have found no way to get it refunded. I had to have the dollies to move some of the things I had to and I didn't get them.
Levi HYou’re attempting to collect another $219 from me?? I will never ever use you guys again or recommend anyone use your trucks or trailers.
MATTHEW JOne complaint i have is that the truck was practically on empty when I picked up and I was requested to fill tank to 1/4 tank when I returned. Never did a walk around of vehicle to confirm gas gauge or condition of exterior of truck. Otherwise, drove very comfortably!
DEBORAH R