Moving Truck Rental in Leesburg, VA at Affordable Fleet Service LLC

Awfully far away. Road instruction makes it very hard to find - but I liked dealing with this proprietor.

Natalie was terrific!

Thanks for an easy rental experience.

Location did not even file the return with U-Haul. U-Haul call me a month later to tell me I still had equipment. Glad I brought a witness with me.

This was an absolutely HORRIBLE experience and I wish to speak with someone that is of management at your corporate office regarding the series of events leading up until this point. If I could rate ZERO STARS, I would! I have already lodged a formal complaint with a U-Haul representative in customer service on Friday afternoon. I also sent over photos and video footage of my experience. I have been renting from this location for over 2 months on a weekly basis and this was the last straw. From the nastiness and smell of several vans I've rented and had to clean myself prior to use, to being charged for gas when I have put the proper amount of gas back in the van I used and have receipts to prove it. Then being overcharged when the agreement from day one was 69 cents a mile, not 79 cents a mile. Oh and my weekly reservations were not made on time by the dealer and I got left with a much smaller van to use and all my equipment did not fit in the last van I rented as it was not large enough. There is a specific van type I need and this dealer knew this and knows what kind of business I operate but could care less. All he did was complain about him "losing money" with van rentals. He screwed up for the last time and I am now putting everything in writing regarding my complaint. I've had enough. 2 months of this crap! Something needs to be done and I mean business. I am NOT playing games here. I have a business to run and this type if nonsense with this particular U-Haul dealer is completely unacceptable!

The personnel at the site was very helpful. He worked around my schedule and assisted me with getting my car loaded on the trailer. Would definitely recommend.

Sweep out truck

Location was interesting to find, but no problems. Dropped off after facility was closed and one day early. Prompt check in the next day. Thank you!

The manager at this location (Phillip I believe) is completely unhelpful, not customer oriented and a straight-up liar. I had made a reservation for a pickup at the Leesburg location and drop off at the Falls Church location. I received confirmation 3 days prior to the reservation date and everything was in order. Upon arriving at the pick up location, I was told by the girl at the computer that the truck had to be returned to the Leesburg location. When I brought up the fact that my reservation had been confirmed as one way, she called her boss who immediately went on the defensive insisting that I had to return it to him (39 miles out of my way might I add) even going so far as to say "Do you want me to give the prices for fucking Penske?" Having worked in rentals before, I know that this is completely unacceptable behavior. After much arguing and the manager not budging at all, I told him to just give me the truck and that I'd return it to his location. As he handed me the keys he apologized and said that someone somewhere else had screwed up. My contract that I had just signed had the return location as Falls Church however, so I just nodded and took the keys. As soon as I left the lot, I called customer service to complain and straighten out the issue. Upon hearing my complaint, my reservation was pulled up and I was told "No, what he told you is wrong. Your contract clearly shows that you have a one way contract and so should return the truck to Falls Church." The customer service rep was surprised by this manager's actions. I will never use this Uhaul location again and will steer everyone I can away from them.

The process was easy and convenient. The staff was pleasant and helpful. My only complaint was my uhaul was covered in animal hair and smelled like manure.

The self service check in was not smooth. And after making and cancelling 2 reservations because your online system kept adding utility dollies to my order that I didn't need, I ended up being charged for using one anyway when I didn't pick it up. That is an unmanned location and I would've needed a code to get into the building to get the dolly and no code was given. I emailed the rep who sent me my final bill but still haven't heard back.

Wonderful customer service, very nice vehicles. GPS took us right to the location. Would definitely use again.

Easy pick up and easy drop off. No issues.

This is off the beaten path, but the service was personal and to notch. I felt like the guy (owner?) who helped me really cared and did his best to get me on my way quickly, Granted, it's not the Taj Mahal and he did have issues with his system and credit card reader, but he seemed like an honest guy doing his job the best he could. I imagine being a U-Haul franchisee isn't the most glamorous or rewarding job, but this guy was helpful, patient and had what I needed when I needed it. The negative reviewers need to take a moment and chill. It's a trailer or a truck. Not a visit to the Ritz Carlton. I am happy with my experience and would not just use these folks again, but I'd also recommend them to friends and family.

Explain features of the truck better please. I rented the 26' truck and found out that the mirrors do not move laterally. Unless they do and I don't know how to do it?? Also, explain the tow/haul mode, does that always need to be engaged? The truck was nice but I was clueless about things like that.

The actual service at the location was good and quick and i appreciated the employee working with me in my special circumstances. However, was very disappointed with Uhaul Northern VA for making me drive 60 miles out of my way round trip to pick up the truck I needed. Got a last minute email from Uhaul Northern VA that I had to go to Leesburg instead of Fairfax. I would not recommend Uhaul Northern VA because of this. This is no fault of the Leesburg location at all, to be clear.

A plus!! Phil was terrific.

The U-Haul website does a disservice to this location. There were multiple Saturday 8am pickups scheduled online. But, because this location is a small facility, there was not enough staffing to adequately handle the load. This was especially frustrating because I was redirected from another larger location. While I was impressed with the professionalism and competence that I encountered, the U-Haul corporation should be able to manage their resources and customer expectations better. I suggest adding better schedule management to the U-Haul online experience (maybe limiting the maximum number of pickups that can be scheduled based on a facility's capacity).

Parked beside building. All spaces were full. Sort of off the beaten path/main street or road.

Very professional and efficient service. Phil had a good inventory of UHaul trailers and trucks on hand and I would definitely do business here again. .

The customer service was excellent! I hope this will be pass on to the person who helped me out.

Rep at this location was very helpful

Excellent service. I will rent from them again. They went above and beyond my expectations.

I’d recommend going to an actual uhaul facility. This place was out of the way, and the office was a tiny cramped trailer in a garage.

Thanks for all your help, and the gentleman super helpful at that Leesburg location. Very nice people.