Having more staff as there was only one staff person dealing with all of the business of that location.
Thomas L
Legal Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Legal, AB T0G1L0
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Customer Reviews
- 3.0 Average Customer Rating
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It’s 40 minutes out of the city in the middle of nowhere. We weren’t even supposed to be there at all. We were supposed to have a trailer for 8am in the city. Uhaul called us a few times and kept changing pickup location and time to the afternoon instead of first thing in the morning. We were moving a province away so changing pick up from 8am to after 3pm is ridiculous. Why was there no trailer available when I had one booked. Incredibly unprofessional and frankly ruined all of our plans because of your guys poor planning and over booking when there was no trailers. Won’t be recommending uhaul to anyone ever based on this pickup/ moving experience. So disorganized and gave us the run around the entire time. The lady from customer service was prompt and found us the trailer in Legal swiftly but she never should have had to do that in the first place.
Megan WDespite me saying I was moving a piano, and renting dollies to do so, I was given a truck without a damn ramp. Unfortunately I didn't notice until I got to the pickup location. So I paid almost $400 to not be able to move anything. Waste of time and money. Never using uhaul again. Also, did not have the furniture pads I reserved, not that it mattered since I couldn't load anything.
Fiona FI checked in online to speed up the picker up process, the lady behind the counter barely spoke English and couldn't communicate. She kept trying to give me a truck when I had a trailer booked. It took over an hour to finally get the trailer. Then when we got it, it was full of junk. Fence panels, tires, running boards and all sorts of other stuff.
ADAM MCustomer service was awful. Service provider have zero help. Trailer tongue was in gravel and I had to lift and connect it myself. There was not trailer jack. I pinch my finger while trying to lift and connect the trailer myself. The service provider had poor communication skills. The trailer was both dirty on the outside and inside as well. I will never use U-Haul again.
Robin B