I made a reservation a week in advance to avoid any delays during my trip, but when I arrived at the location I selected, neither the truck nor the car-towing dolly were there. I had to pay for another Uber ride to pick up the truck at a different location. After loading my belongings, I had to drive to yet another location to get the towing dolly. Additionally, I had added an appliance dolly to my reservation, and it was not in the truck. I called customer service, and they simply told me that they didn’t have one available. Honestly, this was a very disappointing experience. I have rented with you before and never had any issues until now.
FRANCISCO G
Dry Ponds Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lenoir, NC 28645
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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The site was excellent, but the truck's cab was quite dirty. I spent time cleaning it before my trip. The hold of the truck, however, was very clean.
Gary CThe staff at Lenoir, NC knows his job. I appreciate him.
Godspower UThank u for being there when we need u as a company.
Paul DIt would be nice to have longer store hours on the weekend. We only used our rental for approximately 3 hours, but upon return there was no one available to answer any questions or get a receipt until the next business day (on Monday). But overall, the customer service and location were exceptional.
JONICE C