Customer Reviews for Dry Ponds Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was running late, because I was coming from another Uhaul location, and the agent was willing to wait for me.

Rating:

5.0

Not one thing. I was very happy with my service and my last minute need for more space moving was met!

Rating:

5.0

Really friendly guy in the office

Rating:

5.0

Courteous and accommodating. Location is convenient and customer service was very good.

Rating:

5.0

Nice friendly manager/owner. We enjoyed a lovely conversation with him.

Rating:

5.0

I always use Dry Ponds Self Storage for U-Haul rentals. They are always so accommodating and easy to work with. Very nice people.

Rating:

5.0

All went well.

Rating:

5.0

Excellent service

Rating:

5.0

Great experience

Rating:

5.0

Excellent service as always! I have rented from this location several times with no issues.

Rating:

1.0

You're way too expensive

Rating:

5.0

Great Customer Service!

Rating:

5.0

Great experience with management and very informative. Would use again

Rating:

5.0

Read comments above

Rating:

5.0

The staff at Dry Ponds Self Storage are excellent to work with. I use them each time I need a truck. Very nice location.

Rating:

5.0

Nothing really, it was a very good experience

Rating:

4.0

The cost. Rented for two days at a cost of $30 a day. Ended up having to pay over $167. I don't like this. Huge price jump.

Rating:

5.0

Thank u do a dam good job don’t see anything to improve I rent it again and will

Rating:

5.0

Dropped off after hours but everything looked very clean. The link to drop off was very user friendly

Rating:

5.0

The manager was UBER helpful in explaining the terms and conditions of the contract and other advice I found very helpful.

Rating:

4.0

We were not happy with the communication of this rental. I did not know I had to go to the Lenoir location until 8:00 when my reservation was scheduled for pick up in Boone and that’s when I was informed. I was on the phone with customer service twice and they said they communicated the change in pick up location to me, but I never received a call, voicemail, text, or email. It was very inconvenient because the drive to Lenoir is 45 minutes. So we spent an hour and a half of our time on our moving day that was out of our control. We were not happy with the lack of communication and organization.

Rating:

5.0

*Great customer service *I was greeted kindly and treated like a regular *I will be recommending this location over others and will be using them again in the future.

Rating:

5.0

I hired through your web site 2 helpers for 6 hours. Sanders Movers were the company. I had to pay them up front $545.00 and they never showed up and I had to pack this truck and unpack alone. It's a scam and I'm calling Visa, my bank, U haul and my attorney.

Rating:

5.0

Great location. Great folks to deal with.

Rating:

5.0

Mobile app would not accept pictures for fuel and mileage so had to use browser.

Rating:

5.0

The pickup and drop off locations were awsome but uhaul customer service sucks horribly bad.

Rating:

5.0

I’d like to rent in there because they treat you like family they don’t treat you like like just a customer

Rating:

3.0

I was reprimanded the whole check in because he had to come up from Hickory. Don't have a business if you don't want to help the customer. Check in had to be his time an hour later than what I had asked.

Rating:

5.0

Quick and easy pickup!

Rating:

5.0

Patrick was extremely helpful when I found out that the original return point was not an authorized as a drop off point. He extremely helpful with getting the truck returned.

Rating:

5.0

Everything was wonderful and staff member was very helpful.

Rating:

5.0

Patrick is excellent!!

Rating:

5.0

Very nice service. Convenient location and was open for business right on time. I will definitely use this location again.

Rating:

5.0

Very nice and well run facility

Rating:

5.0

Patrick and Charlotte will go above and beyond to help with anything. Highly recommend this storage facility!!

Rating:

5.0

Friendly, professional, very clean property!

Rating:

5.0

I resided with Dry Ponds Self Storage for over a year and a half and I have always liked being there. Thank you guys so much!!

Rating:

5.0

Very nice and clean place. If I ever need a place to store anything I will come back. Thank you

Rating:

5.0

We were absolutely and completely satisfied with Dry Ponds. But we were given ample storage space onsite at the Hub building. On-site storage was/is very critical to serve our non-profit bookstore and gift shops. Your customer service was excellent. Jan Karon Executive Director The Mitford Museum HUB building Hudson NC

Rating:

5.0

Facility was very neat and clean. Patrick was very friendly, knowledgeable and helpful.

Rating:

5.0

Owner of location very nice and professional. Great deal on truck threw Uhaul, called budget and was alot more money.

Rating:

5.0

Great storage facility. All staff very friendly and helpful. Would definitely recommend and use again.

Rating:

5.0

was very happy with everything. Will use again if I every need one.

Rating:

5.0

Sales person was very helpful and made the experience less stressful. Nice and clean truck and facility also. Highly recommend this company for anyone needing to move and store belongings.

Rating:

5.0

I was very well pleased with my storage unit clean and very secure all the staff were very pleasant and friendly I would recommend this unit because of the cleanliness,security and the easy access.

Rating:

5.0

Nice clean units, very secure facility. Would definitely use them again.

Rating:

5.0

I didn't get the $20.00 refund back yet.

Rating:

5.0

The most friendly and helpful owners. I would highly recommend this storage facility; it's very clean and well maintained.

Rating:

5.0

The people who ran the storage units were awesome! They were easy to deal with and very friendly. The ease of getting in and out couldn't have been any easier. We would recommend this place to anyone looking to store their belongings!

Rating:

1.0

Do not rent or pickup from this location!. The owner was rude. The truck had not been cleaned or checked from the last rental and was not ready for us. He told us he didn’t have to rent to us if we didn’t like it besides he doesn’t make any money from uhaul anyway.

Rating:

5.0

Staff is great. I felt very welcome. Class act!

Rating:

5.0

Great customer derive very friendly ad professional great place to rent a trailer or moving equipment

Rating:

1.0

The truck smelt funny and the smell got into some of my clothes that were in boxes on the tuck. I also feel like there should have been more communication in regards to when my location pickup for the Uhaul was switched.

Rating:

5.0

N/S

Rating:

5.0

Excellent service

Rating:

5.0

Clean and new

Rating:

5.0

Great place great owner

Rating:

5.0

Controlled gate access and well lit for security. Units are easily accessible and clean.

Rating:

2.0

I was 2 hours late dropping off trailer. So they charge me a whole extra day 30 dollars. And then he didn’t even come out to unhook trailer. I had to unhook trailer my self and lift off of hitch myself. I’m 60 years old ! Very unprofessional never use them again. Save your time and money and go with a different company! Jim P

Rating:

5.0

Convenient for quick storage options and return of equipment. Very friendly and helpful!

Rating:

5.0

Very nice clean place only thing was the way they gave the deposit money back. It was in a personal check! He said it was how he kept a record of the money he returned to customers. I didn't pay him

Rating:

5.0

I highly recommend this storage facility. My experience at others not so much.

Rating:

5.0

Very nice staff and very helpful

Rating:

5.0

Very professional staff. Storage units were so nice, easy in & easy out.

Rating:

4.0

Thanks for the space

Rating:

5.0

I would highly recommend this facility.

Rating:

5.0

This is a nice, clean, and secure storage facility. The owner, Patrick, is super friendly and helpful. Would totally recommend and rent from again in the future.