The location did not complete my return until I called the next day.
Jennifer S
Lewisville Beverages Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lewisville, TX 75067
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Horrendous experience. Both attendants were rude, short, and ultimately put me in a bad situation when returning the vehicle. One of the attendants said it “wasn’t his responsibility” to tell me where to park the truck even though he told me where I couldn’t park the truck. This was after he told me to put the keys in the lockbox without going through any of the checkout procedures. I’ve already made a report with customer service but I will absolutely never go to this location ever again.
Austin SI was supposed to pick up at a different location. U-Haul changed this a couple of days before, I was supposed to have a MOBILE pickup. The APP did NOT work. EVEN AFTER I called and spoke with an agent on the phone, they couldn't assist me. This location was a gas station. There was a SIGN on the door that stated "be back in 10 minutes." Since NOTHING ELSE WORKED, I was forced to wait for ten minutes, hoping someone would arrive. They did... the whole thing set me back - time wise. It was unpleasant. The truck itself had NUMEROUS dents, scratches, and stickers on it. I took a lot of pictures because I didn't want to be held accountable for all of the small scratches and dents!!
Melinda APicking up a U-Haul at a gas station was rather odd, looking for a facility, GPS sent to a shell. Got the job done but while unloading with the hazards on, the battery died!
Steven LApp issues and delayed pick up by 1.5 hours.
KEVIN J