I intentionally reserved a specific pickup location and addons such as moving blankets. My pickup location was changed without my consent. None of the reserved addons were available as they were "given to someone else". I had to follow a procedure over the phone to get my truck, which I was trying to avoid given my requested and reserved pickup location which was an actual uhaul location. I had to rent the blankets and dolly on a separate bill from my truck rental. This caused the drop off location to be unable to accept my return despite my asking the in-store employee to specifically arrange it as such. Then I was charged double for the blankets, etc. without any explanation. This entire experience was frustrating, my time was wasted, I was overcharged, and I will never use uhaul again. The way your entire service works needs an overhaul.
Christopher P
Lewisville Beverages Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lewisville, TX 75067
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It is necessary to have a Public Storage person on site during business hours.
mariza sKyle was awesome. Helped with checkout process
Navaneeth VOverall a good experience but I had to ask the gas station attendant for help getting the keys. Key was in the drop off lockbox and not in one of the separate lock boxes. If I was a woman I may feel a little uncomfortable about the location as several homeless/street people hanging around/in convenience store.
Thomas MThe right rear view mirror on the 10" needs to be tighten up.
Cornelia W