They had no clue what equipment I wanted, and didn't have it when I told them even though I reserved it. I had to drive to another location and pick up the equipment for them. I arrived at 8:40 to pick up, and didn't get to leave until 10:30. Delayed my whole day.
Joshau C
Shamrock Bluegrass Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40515
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Convenient location and the truck was ready to go. Easy pick-up.
David BThe people could not have been nicer. Both when I picked up the car and when I returned it.
STEPHEN ZRequested a 15' was forced to pay more and take a 26'
Charley LThis is the worst experience I have ever had renting a truck anywhere. When I arrived to pick up the truck, I was told they couldn't give it to me because the manager was not on site and they couldn't reach him when they tried to contact him, but the manager was the only one who could release it to me. When they finally reached the manager more than 30 minutes later, he said the 15' truck I had reserved was not there, so I had to take a 24' truck. Worst of all, they overcharged me for mileage. When I took it out, the manager asked my estimated miles, and I said, "20 miles or less," so he did the initial calculation for 20 miles. I actually went only 14 miles, but they still charged me for 20. On my final receipt, the mileage in is correct (66,574), but the mileage out is wrong. He listed it as 66,553, but it was actually 66,560. I have time-stamped photos of both.
Richard S