Your $20 convenience fee for turning in the truck is BS. I arrived on site and was instructed to fill out the turn in online, via the app. So I was cornered into doing something to make your employee’s life easier, not mine. I had to do the check in process and then hand off the keys. That is NOT a convenience. I then received my bill to find out I WAS BILLED FOR MY EFFORTS.
Travis V
Shamrock Bluegrass Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40515
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I would only recommend this location to drop off. I called to drop off as instructed and staff couldn’t have cared less. I showed up and the gas station clerk didn’t know anything about it. So, he called his boss. I was told to drop the trailer and I was good to go. ( I don’t see that guy helping anyone pick up…)
ANTHONY MDid no interact with personnel
Christopher ENo on site uhaul rep or person trained to do the rental contract. Had no knowledge as to what was needed to be able to tow the trailer correctly. Took almost 15 minutes past the start of my rental to finally get a contract emailed to me. In general not going to rent from this location again period. Otherwise it was an ok time got what I needed and left pretty much
Matthew Sdid not have other items rented.
CHAD L