U-Haul directed me to pick up the trailer I requested from a different location than the original location I had been confirmed to pick up from. The different location was a “satellite” location from the main location the U-Haul representative was at. I talked to the gentleman who told me I could bring the trailer to him from the satellite location and do the paperwork at his location if I wanted to - to which I agreed because I like doing business in person versus online. My son and I arrived at the location and the facilities were very sub-par (dirty, unorganized, cluttered, etc). Aside from that the UHaul representative was very friendly and helpful. The U-Haul facility in Colorado was very nice in comparison.
Darren S
Worldwide Automobile Co LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, SC 29073
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The man in charge was very hard to understand and confused. The location was 30 mins out of the way and honestly very gross.
Brynn JI went to the location on my email and was told by a virtual manager that they had moved my location and I should have been notified of that fact 24-48 hrs prior. I received that notification 15 minutes after talking to the virtual manager. I went to the next location they sent me which was a Breaking Bad looking broke down camper to which had no live person or virtual person. I called the number on the camper and was told to call 1-800-go U-Haul to which a very rude woman answered and informed me that I had called the wrong U-Haul number and gave me another number. I called the next number to which I did get a very nice female named Cara who was patient and helpful and was finally able to get the truck. When we started the truck the gas tank was empty and said 14 miles to empty so we went to the nearest gas station and put in $40 and brought the truck home and went out to eat supper. When we returned the smell of gas in my yard was overwhelming and discovered that gas was all over the ground under the truck and the gas gauge was empty again. We called U-Haul and they sent out a man named Clayborn from West Columbia an hour later. He came out and plugged the hole in the gas tank to fix it and was finished by 10pm. I asked him how was I going to get credited for my $40 of gas I lost and he said I needed the receipt for it plus the next receipt for replacing the gas but I did not ask for a receipt for the first $40 not realizing I would need it. Upon returning the truck I had to take 7 pictures and do it on the app since of course there was no one at the camper return location. The original price ended up being $30 more than what I was quoted also. This was by far the worst experience I have ever had and will not use U-Haul again and I’m out an extra $40 for the gas that leaked out.
Cameron RThe owner was very accommodating. He gave me his number and said if you need anything don't hesitate to call me. I would also like to say there was a gentleman at the Cayce that adjusted the mirrors on the truck. Both men went above and beyond to make my trip a safe one. Thanks, Steven Fernandez
Steven FHave used them before. Always a good experience.
Craig W