The pick up location was changed at the last minute. I drove past 3 other U-Haul locations that had the exact trailer I was looking to pick up. When we arrived at the Lexington location it was in a head shop. Meaning that in my home state it would have been a marijuana dispensary. The place reeked of pot when we walked in. The clerk had a hard time understanding English. He had to call his boss on the phone to walk him through the pick up process. Then he proceeded to tell me the amount was almost $20 more than the reservation was for. Also the drop off location was changed without my knowledge. I dropped it off at the location where I made the reservation through. The guy at Road Rescue (the dealer I made the reservation through) was great. I will go back to him if I ever rent from U-Haul again. He straitened out the drop off location and completed my rental. Over all , other than Road Rescue, I was not pleased with my experience.
CHRISTOPHER S
Eagle Express I LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, SC 29072
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Customer Reviews
- 3.0 Average Customer Rating
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Process to drop off the U-Haul was quick and easy
JOHN SThe location is part of a corner store. He was polite but also said - “Let’s see if I have space for this truck”. After I was sent this location which had originally changed from the location I picked. He did end up taking the truck in the end
FRANCIS RI have been overcharged for fuel. They put extra 2 gallons wheras I have filled up car to where It was when I took it.
GRZEGORZ MThese small shops that also rent U-Hauls are not very useful, no additional items to rent/purchase, the employees are of little help setting up or performing a walk-through.
JOHN N