I had an appointment at 2pm on a Friday and there was no one present to help. The door was locked when I arrived 10 minutes early with a note stating they were “on site” and to call the number for assistance. When I called the lady working said she had went out to lunch and would be back. She was very rushed when she arrived and I was charged an insurance fee when I didn’t want it.
Joshua H
Basic Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lincolnton, NC 28092
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The Property Mgr was great and took excellent care of us. She is one you do not want to ever lose from your staff and is why we keep using this location. The vehicle was ready, clean, and easy to pickup/return outside of normal hours which worked best for our situation. However, we did have a little hiccup with the online process not recognizing our stored account info so that had to be re-entered again during the pickup process. If your system doesn't communicate properly with a customer's account to recognize the stored info then why have the account? You need to fix this so repetitional entries are not needed. The only real negative side we have with U-Haul in general are the very high mileage costs and rental taxes. Mileage rates should be at or below the Federal rate which is 70 cents p/mile in 2025, not $1.29. Also, the rental taxes should never be above the State's rates which in our case we were charged 11% and that is much higher than the Sales/Service/Use tax rates in NC. U-Haul used to be "the" rental company to go to at $19.99 p/day and no mileage costs or high rental rates. Now, it's double that and the customer is having to pay on top of that higher than normal mileage rates, cost of gas, and rental taxes. Customers should not be paying for U-Haul's cost of doing business, that is supposed to be absorbed by the business not the customer. U-Haul is our go to for moving but we'd really like to see the company do better in being a less expensive rental service provider to use.
MONICA CMs. Conda is amazing she’s very professional friendly and very helpful provided outstanding service. Thank You so much Ms. Conda!
Javonna AFriendly, Kind and Courtesy people. They made the reservation simple, quick and easy.
KEITH PMs. Conda was great! Very professional. Next time I move, I'll definitely go back to this location.
TAYVEUS M