Clerk was challenging to understand. Your gas policy is confusing and requires customer to guess how much fuel to buy despite providing a piece of paper on how to estimate it. Invoice receipt further complicates how much was actually charged to credit card with fuel credit
Jim G
Hasty Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5Y2N5
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Customer Reviews
- 3.0 Average Customer Rating
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I received the van with 3/4 tank, returned it with 3/4 tank and got a fuel charge.
ANDREW LI got locked outside of a van cause a key got inside, no extra keys nothing else need to call locksmith by my own clerk are rude i don't recommend this place at all.
Reuben M- Bad customer service - The vehicle wasn’t clean and felt lacking of maintenance - The vehicle was received empty on gas and had to rush to the nearest gas station - The receipt showed different levels on the gas and also showed that I returned the vehicle at 7:45pm when I actually returned it at 5:45pm (unsure if I got extra charged for that)
JUAN Pjust one person working, having to do Uhaul and run a small store. The app did not work on my phone nor my wife's phone, both are very new and we had all the required settings (location turned on, app permissions set,etc). Because the app did not allow for check-in, we had to use the store, which the one person was busy. When he did serve us, he could not add the second driver and had to do things on his phone, and take pics of our drivers license on his phone. Our personal info on his phone.The truck was dirty and the cabin was dirty and several items of garbage as well.
DANIELLE F