Trailer had holes in the floor and broken supports. Door barely opened or shut. It took 2 hours to check out a stupid trailer. 5 pictures of my drivers license then my credit cards then debit cards and continued to tell me over and over they were declined. Then he FaceTimed the owner of the store and in their language had conversations for over an hour while randomly clicking on shit and seeing what it would do. Meanwhile once again my private personal information is being displayed over and over to a random person on FaceTime speaking a foreign language talking about who knows what. I repeatedly tried to give the guy my order number from the ONLINE PROCESSED RENTAL AGREEMENT THROUGH THE APP. All he needed was the uploaded drivers license as the app stated yet he would never listen to me. Finally had to contact a region scheduler manager or something like to “fix” the issue. He hung up on her when she called the location to assist him. This was just a few days after renting a Uhaul truck from Keepers in Ardmore where it was filthy nasty with broken toys and trash and literal chunks of friend food in the steering wheel and column, seats and floor boards only to have trash and blankets scattered all over the box. I’m not sure what U-Haul regulates but I can assure you it’s not what they should regulate. This was a completely horrific experience from 2 locations during our move. All together this experience cost me just under $700.00. To myself and my family that’s a lot of hard earned money. U-Haul seemed to not be bothered by any of this and had no problems at all charging me inflated rates for the absolute worst service/customer service I have ever received. Been using U-haul for many years and a whole lite over the last 3 years as we have been moving for my job. I am very disappointed with this entire ordeal. U-Haul offered a credit of $25 for the inconvenience with the truck and absolutely offered nothing for the trailer!! Oh almost forgot the guy at the gas station with the trailer also tried to slip in insurance and blankets and a dolly then argue with me that they couldn’t be removed from the rental. U-Haul I hope you read this and atleast attempt to take responsibility for your “dealers”.
JUSTIN M
Luckys Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lone Grove, OK 73443
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.