Truck clean but seats very uncomfortable Guy at shop rude When returned truck 18 wheeler parked in front of Dropbox. Which I feel wad a safety factor especially since it was after dark
john P
G and F Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Longview, TX 75604
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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When the truck was picked up at this location the check engine light was on. When the attendant was asked about the check engine light, her response was "it's just fine, probably only needs maintenence," our trip was 460 miles to our destination! There was no other truck available at the time. Infact, the location in gladewater Tx. Did not have a 15 ft truck, so UHAUL asked us to get a truck from this Longview Tx location. The truck ran and sounded like it was going to fail during the whole trip. The truck ran very rough and sounded like a tank. Many prayers later and with the Grace of God, we did make it safely to our destination. I would NOT recommend this location at G & J Services inLongview Tx to anyone!
Gail SNo need improving, everything was excellent.
MARGIN PPulled U-Haul trailer for over 1400 miles without a glitch.
STEPHEN SThe employees at both the Marshall Avenue location and at G and F were incredibly friendly and helpful. However, when I booked the reservation, I was told that someone would contact me a day or so before the reservation date with a time and location for pickup. I never got a call- or a text or an email. So, on the day we were to pick up the trailer, I called around 11am to inquire. I was told that we had missed our pick up time, which had been 10am. I asked her to call the location to see if they still had it, which they did, so we dropped everything and rushed over. When we got there, they told us our pick up time was 2pm. He was very kind and let us take the trailer. When we got home and attempted to do the verification with license plate, it showed that they had given us the wrong size. We had to call and work it out on the phone. SO, although everyone was very friendly, it appears that your reservation system has multiple flaws, and that one hand doesn't know what the other is doing, which causes frustration and inconvenience for your customers.
LEAH H