I made my reservation online at a different location for a 10-foot truck. I received a call a couple of days prior to the rental telling me my rental was not available and was being moved to a different location. Upon arriving at the rental location today, I found I was assigned a 9 ft van. Not what I reserved. And no one there to help me. Fortunately, I was able to tightly fit all the things I was moving in this smaller vehicle. But, I will never again trust that if I reserve a vehicle at UHaul I will get what I reserved at the location I preferred.
Troy W
Fingerprints Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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Straps were missing in the truck. But more importantly, the UHaul app sucks and is in dire need of an overhaul. If you need help with updating and creating a more user-friendly app, give me a call ASAP; my number is in your system.
Sharolyn DAfternoon before pickup was notified location had no truck. I was offered alternate location 10 miles away. Went to pickup truck and had to spend 1:15 mins with help desk processing the pickup. Numerous attempts on the app, location could not process and asked to speak to a manager. I was promised a call back and some concessions were promised for my travel inconvenience and the long time spent to get the truck released. Never received any call for management. Not a great experience in anyway.
John R