The big problem is U-Haul reservation autoswitched to self- check out. The website would not load well. The process is so long and cumbersome ( practically makes you work for 30 mins for check in and 30 mins for checkout) if everything goes smoothly. Website/App fails to load properly frequently and you often end up repeating the process. This self checkout/ vehicle return process needs to be made with few steps and U haul needs to work on processing speed of its website if it refuges to hire on site staff
Bishnu S
Fingerprints Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkPhysically start the vehicle up and Check the fuel. I was told that the truck I rented was 5/8 full it was actually less than half full. To my surprise the truck ran exceptionally. I think U-Haul way overcharged for one-way trips it was a ridiculous fee. I hope I never need a one way rental again. The vehicle had plenty of power so no problems entirely with the truck.
Wendell AI was very disappointed with the customer service at this location. The employee was openly carrying a firearm, which made me feel nervous and uncomfortable. When I asked for assistance, they told me they could not help and that I had to complete the process on my phone. They repeatedly emphasized that U-Haul pays them very little and that there was nothing they could do.
botong LThe location was very difficult to find, as it was in an obscure place in the rear of a large building and there was almost no signage. I also did not receive the pack of moving blankets that I paid for.
Grant CNote that location is on the back side of the building.
Joseph B