I rented a trailer, and the U-Haul person helped me hook it up to the trailer. He tightened down the hitch ball, but did not tighten it enough. About a mile down the road the trailer came off the hitch. Fortunately the trailer chains did their job. But there was some cosmetic damage to my vehicle. I know I should have checked it myself, but i thought I could trust an employee who deals with trailer rentals on a regular basis.
MARK W
Self Storage Mourning Dove
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lorena, TX 76655
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Customer Reviews
- 4.0 Average Customer Rating
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I paid extra to have a doily and didn’t receive it and was not reimbursed
ROSARIO MThe rental facility was nice but it is not where we rented our auto transport trailer. We were guaranteed a trailer at a Waco location. When my husband showed up to pick up the rental, the location did not have one. They found him one in Lorena which was an hour out of our way. That location closed at 3:00, and by this time, it was 2:30. I am giving a shout-out to the rep at your Lorena location who stayed after his shift to ensure we were able to get the trailer. It was also disappointing because I had received great customer service on the phone the day before.
BRENT PVery nice people. Took just a few minutes.
Mark ZGreat place, low prices, the lady over there help me alot and look for a solution to my problem, because I was supposed to deliver the tow dolly somewhere far and she made sure I could drop it right then and there.
EDWIN D