We rented a 17' truck with no equipment or hookups. When we arrived the truck reserved for us had a trailer attached. We were expected to remove the trailer ourselves and move it to another area. We received no assistance from the employee who had no knowledge or instructions of how to remove the trailer. The cab of the truck had crumbs and dirt on the inside. The truck also had a dolly and 30-40 blankets that we did not request or need, and were a hindrance in the moving process.
BRADLEY M
Akash International LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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You should no longer use this store to rent uhauls! The language barrier is horrible! I was over charged and was not given a reason why. I have been a customer for over 5 years and I will not step back in that store ever again! That WAS the only place I bought gas. This is a scam if you ask me! They obviously do not know how to do the paperwork or something.
Andrean BSpoke very little English at this location causing problems when I dropped off truck. Tried to charge me for fuel and I just filled tank up at his location. I eventually just handed him the key and walked out. Hoping to resolve any additional charges via phone.
Richard CTerrible customer service! They were very not concerned about the quality or customer when I inspected the truck he gave me keys and walked away I went in to tell him there was no Dolly in the truck he threw up his hands and said call uhal customer service he didn’t walk around the truck to make sure it was in good shape or naw.
Mashonda GDon’t return your truck to this location
KENYON T