Don’t return your truck to this location
KENYON T
Akash International LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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It is a very odd place to do business. It's a gas station that collects UHaul drop offs. This is very weird and doesn't make one entirely sure of the legitimacy of the transactions and exchanges. Appearances matter.
JARED CI want to begin by saying that I LOVE Uhaul. I consider you one of the best values around. I have rented trucks and trailers from you for years and have nearly always had a positive experience. Unfortunately, my latest rental experience was disappointing. All 3 of the employees I interacted with had poor English skills. Even though I reserved online and had my card and license saved, it took nearly 15 minutes for me to pick up the vehicle. The employee with the best language skills could not be bothered to stop sweeping the floor to help her. Another employee tried to help her, but stopped every time another customer came up to the cash register (they also operate a gas station/convenience store) to ring up that customer. While the truck was otherwise clean, the windshield has so many bug splats and road film that it was difficult to see with the sun's glare.
David EMake certain that the size truck they ordered is available at the time they choose to pick up. Don’t charge more for the only truck available if they’ve ordered a smaller truck. Don’t tell them to not fill truck up at pump so they don’t get stuck with higher gas fee. This was supposed to be a 40.00, hour long, 10 mile trip that I was ultimately charged 75.00. I felt gouged and tricked.
Tamara FExcellent experience. At pick-up time, the truck was in good condition and ready to go. The U-Haul online and app experience was great and made things really easy. Only difficult was that it would not scan the back of my license, however, a picture of it was good to move forward. Also, at this location, there was an actual friendly person available at the location at 8:30 a.m. to assist. The truck worked great. I appreciate the low load height and the long ramp to make loading much easier. On return, it was easy to re-fill the vehicle with gas at the location. I returned it with a live person at the site who was also helpful and friendly. Again, great experience! Well done!
MICHAEL F