Picking up a 10' box truck took almost an hour. Multiple attempts trying to use the app to pick up the vehicle ended with a notice that no equipment had been assigned to my order. Another couple showed up also with a reservation for a 10' truck and there was only one on the lot. After much back and forth, I was able to rent the truck, but had to resubmit all of the info from the app to the employee at the counter who was very difficult to understand due to a language barrier. When dropping off the truck, somehow my 12 mile, $19.99/day rental turned into $98.97 plus $10 gas. The person at the counter was also very difficult to comprehend and couldn't explain the additional charges in any way that I could understand. $19.99 plastered all over the truck and online is bait and switch, plain and simple. Buyer beware.
Dean E
Akash International LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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We put gas in the uhaul at this location. The gentleman said we owed $10.05 after that for gas. We paid in cash & turn around 2 weeks later we still owe Uhaul $10.05.
KATHERINE RWe rented a 17' truck with no equipment or hookups. When we arrived the truck reserved for us had a trailer attached. We were expected to remove the trailer ourselves and move it to another area. We received no assistance from the employee who had no knowledge or instructions of how to remove the trailer. The cab of the truck had crumbs and dirt on the inside. The truck also had a dolly and 30-40 blankets that we did not request or need, and were a hindrance in the moving process.
BRADLEY MYou should no longer use this store to rent uhauls! The language barrier is horrible! I was over charged and was not given a reason why. I have been a customer for over 5 years and I will not step back in that store ever again! That WAS the only place I bought gas. This is a scam if you ask me! They obviously do not know how to do the paperwork or something.
Andrean BSpoke very little English at this location causing problems when I dropped off truck. Tried to charge me for fuel and I just filled tank up at his location. I eventually just handed him the key and walked out. Hoping to resolve any additional charges via phone.
Richard C