The website said they had an appliance dolly but when it was time to pick up the truck the store did not have one. I even called customer service trying to locate one and wasn’t able to. Not sure why they’re so scarce but maybe supply them with more so they’re available when needed.
DEASHANAE H
AFS
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40216
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Customer Reviews
- 3.5 Average Customer Rating
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We reserved a truck weeks in advance. It got switch 2 days before the date of pick up. We were sent to 2 different locations and charged extra!! I will never use uhaul ever agian!!
AMANDA OWill definitely rent again from this location
Capucine HCouldn't help do anything.
Shanita PThe truck was disgusting, food and dirt in every crevice. We laid down trash bags to sit in the seats. There was massive amounts of scratches and damage to the truck when I picked it up, but there wasn’t another truck there to take. When I returned it, the man was incredibly rude and told me I needed to clean the truck. It was cleaner than when I rented it. I filed a complaint. Uncalled for to ever send a truck out like that, much less to complain when it is returned in better shape. I should get a refund for this experience.
Alechia C