Pickup location was OK. But, the corporate goon (Robert) that called to tell me I would have to travel 40 miles to pick up my truck...not good. This was the afternoon before I was scheduled to pick up the truck at 10am at a previously selected location near my home that was within walking distance. So, I had to get an Uber for the trip for another 80.00 to take me to the truck. Jerk would not even entertain the prospect of transferring the truck to my location, helping me with the Uber charges, etc. I ask for the manager, he said she was tied up, I ask to have her call me, he said OK with the hour she would. Never happened. This is bad business tactics. I will remember and pass along.
GARY T
Bellas Appliances
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40229
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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truck was dirty , had trash in it when I rented it , spider webs on steering wheel
JENNIFER WWhen I picked up the truck, everything was fine and they were very friendly but then when I returned the truck, everything changed I was charged all these excess charges that I shouldn’t have been charged for and they would not discuss them with me then when I called the 800 number I was told something totally different than what I was told by the store. I will never deal with U-Haul again. This is the second time I have rented a truck from them.
Hans KBellas Appliances was very friendly and professional.
mark cLack of communication. Did not know I had a one way mileage cap. Also driver side seat belt is broken.
Rebecca M