Everything was so great when we move again we will yall again
Amber C
Atto Finale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40299
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The designated return location was at 1340 Durrett, not 10817 Bluegrass Parkway, as indicated above. The Durrett location is an unattended self-storage facility in a questionable area of town, that provides no access for U-Haul vehicles inside the razor wire security fence (no personnel on site). When I called the number on the storage sign, I was instructed to leave the vehicle parked in the grass, outside the secure area, next to the building and leave the key in a drop box. I called the national 1-833 U-Haul number to verify those instructions and let them know that the vehicle would not be in a secured area. It took 4 days to get someone to inspect the vehicle and provide a receipt. There were NO OTHER U-Haul vehicles at this site and it was 22 miles away from my house. I was not allowed to return the vehicle to a U-Haul location that was only 3 miles from my house. That location has multiple U-Haul vehicles on their lot. Very disappointed with this vehicle, return process and return location.
ROBERT LScott and Maria are really great U-Haul representatives. Amazing customer service! I would never want to use another location.
Deborah KThis location was wonderful! The people were fantastic! Super easy check in & check out! Felt safe and easy access!! The ONLY thing that I would comment on negatively would be that my rental was originally at a different location. I did have an email that told me reservation was moved, but it wasn't *in my face* , so I missed it. I happened to call the original location to confirm the pickup, and that location is the one who informed me it was moved. I think U-Haul should send a separate email titled *THERE'S BEEN A CHANGE TO YOUR PICKUP LOCATION*. But I will add, that the original location was SUPER FRIENDLY & HELPFUL, and even did a follow-up phone call in the afternoon to make sure everything went well. Above and beyond service! Thank you
Cara RConvenient close to the move simple and very easy. Thanks for great experience
cameron P