I was told over the phone to pick up my truck at one location, when I got there they said it was at another location. I was on a time schedule, my help only had a little window on their lunch hour. When I got to the other location, no one was there. I called the other location and they were no help, told me to pound on the door but no one came to the door. I then called a gentleman that called me the day before and said if I needed help with anything to let him know. He was great helped me get the truck, however by that time my helpers were not able to help, so it was me at 66 and my husband at 76 years old moving and loading the truck. Moving is stressful enough, in the past U-Haul has always been great, I will never use them again to my dismay. Very disappointing!!
CAROL C.
Miracle Workers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pueblo, CO 81001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Receive a clean vehicle inside is preferred, and grateful 1-800-GO-U-HAUL was able to provide me a vehicle after the email specified a different vehicle that was not present. Everything always works out in my favor, and I am grateful for U-Haul either way.
Kendall A.truck was dirty inside the back. There was no moving blankets or anything in the back as we've experienced in the past when renting a U-Haul, The cab was dirty as well.
Paul R.The truck was leaking Gasoline the entire time it was in use. I noticed from get to that after the truck had ran the smell of gas was potent as you stepped out. I didn't think to look under the truck at the gas tank untill the smell was coming into the cockpit. Once I looked at the gas tank It was obvious that a slimy substance like JB weld smoothered over a 12"x 12" area of the gas tank. The gas had started to eat through the jb weld and was a constant drip into the ground. I spent an ungodly amount in fuel and demand some sort of compensation!
WILLIAM T.Had no one there for dropoff ,just an empty lot. 😕
Joseph R.