The front seat would not lock in place. The drivers side mirror was loose and would not stay in place. The ramp to the bed had been removed. The truck smelled like freshly smoked marijuana.
George D
Sunoco Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33548
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Customer Reviews
- 3.5 Average Customer Rating
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This was one of the worst rental experiences I’ve ever had. I reserved and PAID for a dolly, and when I arrived it wasn’t given to me. To make it worse, they even tried charging me for the dolly they never provided, and then claimed it was my fault for not grabbing it. That’s dishonest and completely unacceptable. I arrived at the exact time of my reserved pickup, but the staff dragged their feet and had me stuck dealing with their app and nonsense for over 25 minutes. Because of their dilly-dallying, I was late for my furniture pickup — something that should have never happened if they were organized and professional. The truck itself was filthy — sand all over the floor and a horrible smell inside, like goats and farm animals that made my fiancé car sick. Clearly, no one bothered to clean it before renting it out again. Returning the truck was just as bad. I had to take pictures in an unpleasant location right next to a bar and liquor store, with drunk people lingering around in the lot. It was unsafe, unprofessional, and completely inappropriate for a rental return. U-Haul refunded the dolly fee and tossed in a token $20 for the dirty truck (when their penalty is 25, on a dirty returned truck), but that doesn’t come close to covering the hassle and stress this caused. When you reserve equipment, you should GET that equipment. When you pay for a truck, it should at the very least be clean, safe, and ready on time. This location is careless, unprofessional, and dishonest. I’m still awaiting an email from Sean Mitchell for over 24 hours, but based on how this has been handled so far, I’m not holding my breath. I would never recommend renting from here, and I’ll think twice before ever using U-Haul again.
john dHi I am not observed tires correctly but suddenly tire blasted I was used with in tampa city only 75 hi way road 79 exit place my tire blasted I requested road service waited on road more than 2 hours no one not came this is very very bad experience today
Ajay KLocation owner Tried fooling to ad more fuels even though we go for 9 miles. But at the end agreed with fuel what we poured
Indrasena Mthere was no one at pick up and drop off
Andrew M