My original pickup location did not have the truck and was told I needed to go to another location over 1 hour away to get a truck. I was also told that I needed to be there by 10am to avoid my reservation being cancelled. I arrived at 9:30 am at a horrible location in the middle of nowhere. The person working there was all alone and clearly had some disability issues and couldn't even speak. He called his coworker, and the coworker told me he did not have my reservation, so he was not coming in. He finally agreed to come in but not for another 3 hours. I had to wait there 3 hours till he finally arrived. It ended up taking me 4 hours to get this truck and was an awful experience. I will say on a good note, when I called uhaul, the person trying to help me over the phone was more that helpful and tried her best to remedy the situation. The pick up location was terrible and rude and filthy and run down.
Jim W
Georgia Appliance Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lyons, GA 30436
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Customer Reviews
- 4.0 Average Customer Rating
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It was fast and easy
TIMOTHY AThe only problem I had was, I told them how much I had and they recommended a 15 foot when I needed a 25 foot. I had to make a round trip, but they worked with me about the cost and I would definitely recommend U-Haul again.
Christy DThe owner and his associates wear very helpful, very friendly and was overall a great experience.
Amber CPersonnel at this site was very friendly and helpful. The location is run down but I will still recommend it.
CARSON r