Michele the Manager was an hour late to opening, several people were waiting. I reserved an appliance dollie and furniture Dollie and 2 dozen moving pads, none were in the truck and she had no resolution to help me, I had to call around and only could find pads. She checked the rental out to me that it had a full tank, it only had a 1/3 tank. I went back in and showed her the picture I took of the odometer and gas level and she changed it. However when I dropped it off she in fact didn’t change it and I was charged almost $60 for fuel. If I don’t get that returned I will file a dispute with my financial instituting. That was completely unprofessional to attempt to steal from customers. The U-Haul had a severe leak on the drivers side of the roof, driving into ran I just didn’t have to pull over driving through Texas and New Mexico with the flash floods, I had to find shelter as well it was coming in so bad. I have pictures of it all as well. Last the A/C. As it was working I could tell by sticking my fingers in the vents, the blower kept turning off on throttle. Was a horrible experience all around with this rental from Georgia to Los Angeles.
DAMON B
Store Here Mercer LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Macon, GA 31210
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing
David PShe was nice
debra eThe truck was not parked out front when I arrived for pickup so I was not able to move never received a truck
Crystal RGreat location, quick and easy access to the truck. Drop off was even quicker.
MONIQUE F