The male at the location has terrible customer service skills. I was charged for 2 days but only kept the vehicle for 5 hours. There was an error with checking the vehicle back in and I had a time stamped call log to show where I attempted to call twice. He refused to assist or answer any questions. It was raining when i retrieved the rental on Saturday and it was parked in the mud. I was charged a 25$ fee because the mud got in the truck (yet this location parked the truck in the mud). The service at the location is horrible and I refuse to ever use them again.
Moving Truck Rental in Madison, MS at Storage 51
Moving to or from Madison, MS 39110? Get FREE truck rental rate quotes at Storage 51.
Get FREE moving truck, pickup truck and cargo van rental quotes at Storage 51
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Madison, MS.
Cargo vans and pickup truck rentals in Madison, MS
U-Haul cargo van rentals and pickup trucks in Madison, MS are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Madison, MS 39110. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The guy running the place is a jerk. Absolutely will not lift one finger to help you. This is the second time I have dealt with him. No more. I will use another location farther away.
I was charged a cleaning fee plus the tax that associates with this! Also I received a dirty 20 foot Uhaul. There was, what appeared to be dog hair all over the storage part of the truck but yet I get charged a cleaning fee. The place is well kept but in my opinion their needs to better customer service as to dealing with the public. Not treating someone like they are just a number. If I was Uhaul I would not let them rent out my equipment, y'all are getting a bad reputation because of them. Good luck to y'all and hopefully other people won't experience this disservice!
When I pulled in the driveway I received a call telling me where to park the trailer inside the fence. I was also told that if I had not folded the blankets I would be charged $2/blanket. After spending a few hundred dollars to rent a trailer and blankets it seems pretty ridiculous that I need to fold the blankets or pay an additional $12. Also, no one came out to help me unhook the trailer which was surprising to me.
Best Uhaul experience! We have had several bad experiences and mixups at other locations.
The drop off site was closed can not really rate
When i went to pick up trailer I was early...20 minutes before pick up time. The place was locked up. No sign indicating the employee was gone to lunch. There was a phone number to call. I called the number four times and text once. No response. I understand that everybody needs a lunch hour, but when you show up to a place of business that has working hours from 10-3 and gives you no indication that they are still in business, it makes you question if they are still around. Especially in a time of Covid where businesses are shutting down. The location needs to post its lunch hours or have employees take lunch at work.
Drop off location was tight probably due to their unreasonable office hours. Closes at 3 pm during the week. Storage facility, U-Haul is a second thought. Small parking lot outside the gate. Was crammed pack with returning U-Haul trucks.
Self service and user friendly.
Truck didn't have any gas in it
Your phone customer service is the worst. 30 minutes on hold to be transferred then not helped. Sucks
Nothing. It was so easy!!
The person representing U Haul needs to inform the renter what a day rental is I picked up the truck around 930 am and noticed on the email sent to my phone it was due back at 345 pm the same day. I did not get to finish moving in the U Haul because I could not take the chance on gettin charged another day.
Everything was smooth. Contactless pickup worked well, and even though we had forgotten to bring a hitch/towing kit, we were able to purchase one on site without issue or delay.
When I went to this location to pick up my truck I was referred to go online and complete the pick up . I did and had to wait over 1hr to actually get my truck due to the representative not assisting me when I told him I didn't receive a lockbox code to get the keys. The rep acted as if he couldn't complete my pick up so I had to to call the 1800 number only for them to say that he in fact could assist me . After going back and forth for over an hour and half I finally was able to get my truck
I scheduled an online check in to pickup at 8 a.m. When I got to the location to pickup, the truck was locked behind the gate and I had to leave and come back at 9 a.m. when they opened. It set us behind having to pay someone to help us move. Frustrating but it was all worked out.
I think everything went well. I picked up and dropped off at this location.
Do online check ins
Hard to communicate with the manager. He did not inform us that they'd be closed on July 4 even though we told him we may need it for two days. No instructions about what to do when we returned it. They were closed so the trailer was dropped off and a message was left at his phone number.
Very limited parking outside the fence, after hours.
The rocks make it hard to get to the building. The workers are very unconcerned about guest calls and check-ins. They won't even open the gate when you pull up and talk t you from the phone while you sit beside the streets.. I fund this rude and impersonal..
Communication is key. My representative went over everything just to make sure I had what I ordered & for that I give 5 stars
Dropped off the trailer after hours
The Best Uhaul Ever!
I paid for two dollies. I didn't get either, but I still was charged for them. The pads I paid for were just thrown in the back of the truck. The windshield was extremely dirty. When we called the number to ask about how to get the keys, the guy on the phone was unprofessional. Definitely not using uhaul again.