I was way overcharged which seems like that’s a common thing with Uhaul the hidden fees I returned it with in the time I was allowed but it said I returned it later I also picked it up later than I was suppose to cause there was problems with the app
Trinity M
Osprey Storage Premier LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mankato, MN 56001
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Customer Reviews
- 3.5 Average Customer Rating
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We brought the truck back around 4:30 pm. No one was there, we were on our own
MICHAEL BIt's not really the location. It's UHaul customer service. I didn't get clear instructions on how to pick up with my phone in any email receipts, nobody was around to help, no human answered any number. I finally had to go out and use data on my cell to RESEARCH how to pick it up. Simple solution - send better instructions! Then when dropping off, I used a TON of data. I was not warned about this fact and again nobody was there or answered any messages. I still have yet to receive any answer to my requests for help. Baaaad experience. I also think I might have been overcharged.
Sara SWhen someone rents a dolly it’d be a good idea to put it in the truck if location is closed and not charge someone for something that’s not there.
randy fThe location was fine, but that was all. I had to call customer service & spend 30 minutes to check in. I couldn't locate the lock containing the key. My seat couldn't pull forward enough for me to reach the pedals. My mirrors couldn't turn in a way I could see to reverse or safely change lanes. It took 10 minutes to find the mileage because I couldn't find the button to change the display or a manual to tell me how. The checkout required me to take way too many pictures.
Theresa s