The drop box writing seemed to indicate that I needed to process the return with the app. I hadn't used the app, and so I had to track down the owner to do the return. Made the return process a little less smooth.
Stephen T
Jacob Barlow
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mapleton, UT 84664
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They didn't seem to know about my pickup. They did take action to make it right (good). In doing so, they changed my drop off location (not good). That was a huge pain that cost me hours at the end of a long day and overage charges.
Gabriel GI had signed up to pick up at the counter. But, the guy wasn't there to help us. We did find a way to get him on the phone to help walk us newbies through the online check-in.
McKay PThe truck had transmission problems, was unbalanced it had a broke glass it was dirty and it has a engine and tools light on. And there wasn’t a office to do the paperwork it was outside with no delicacy
Katherine HI reserved a truck 3 weeks in advance in Provo. I was notified that I needed to pick up the truck in Mapleton. This was a 30 minute drive and there are 7 U-Haul locations that were located closer to my location. I’m not sure why a truck was not available at a closer location but I think that is terrible customer service. I relate this to the U-Haul company and not to this pick up location.
Ty E